With a focus on ensuring innovation is standard and a safe experience the foundation, Natalie is a seasoned senior executive with over 18 years of board-level experience across heavy rail, light rail, ferry and bus. Joining NTRO in August of 2024, Natalie took on the role of Executive Director for Rail/Public Transport, with an overarching responsibility for all modes and all aspects of public transport.
Her strategic experience spans almost two decades in multi-modal transport operations, working overseas in the United Kingdom and United Arab Emirates, as well as in Australia and New Zealand, with operators such as First Group, Serco, Abellio, Transdev. Prior to NTRO, her role was General Manager at Metro Trains Melbourne, with the consortium of MTR, JHG and UGL - with direct accountability for almost 2,000 people (and influence of 7,500), operating 269 trains across 16 lines, 222 stations and 998 kilometres of track, seven days a week.
As a member of the Australian Institute of Company Directors, coupled with her experience in large multi-national organisations, Natalie is experienced in corporate governance and has successfully delivered several restructures to gain more effective and efficient business operating models, with the right roles and people capability for the task in hand. Credentialed additionally with a quality management degree, she is adept at assessing and evaluating fit-for-purpose policy and process for such structures. With a commitment to designing an exceptional and sustainable customer experience for the end-users of any structure or service - it isn't just about getting the infrastructure right, the overall, bigger picture of the organisation and direction is important to Natalie.